Live chat feature has such a big impact on online sales and marketing. Customers can get immediate assistance without ever having to leave your website. Live chat has the power to influence a customer’s purchasing decision.
To reduce cart abandonment, increase sales, and improve conversion rates, add a live chat support on your website. However, the software you use for live chat has a significant impact on the experience.
Customer satisfaction can be negatively impacted by poor live chat customer experience. Clients may leave with a bad impression of your brand, you may pay too much for the service, or you may have technical difficulties and not be able to use the live chat platform effectively.
Basically, you want to find an affordable live chat service, that is easy to use, works with WordPress or your website builder platform, and comes with all the functionality to help you make more sales.
Let’s take a look at some of the best live chat software providers that can help you grow your business.
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Chatra
Reps can more easily address concerns and build trust with customers by using Chatra’s live chat software. Cross-selling, upselling, and increasing the number of deals closed are all possible for sales representatives during a live chat.
Multilingual chats, read receipts, and automated messages are just some of the features available. Customers can be included in a conversation by sales reps who use the group chat feature to communicate with multiple decision-makers. In this way, there is no need for individual emailing and scheduling separate meetings.
Customers who are about to check out can be targeted with automated messages, which helps you avoid cart abandonment. At every point of contact, this reduces the amount of time and effort required by salespeople.
LiveChat
LiveChat is a good live chat software in the market. The free LiveChat plugin for WordPress makes it incredibly simple to get up and running.
The LiveChat support apps for laptops, tablets, and mobile devices are also available for you and your support staff to use. As a result, you’ll be able to communicate with clients on the go, without the need to log into your WordPress admin area first.
Before and after a live chat session, survey forms can be added to evaluate the performance of your customer service and sales teams. It is possible to set up a workflow so that users can send support tickets directly from the live chat during your off-hours.
It is possible to integrate LiveChat with a wide range of other services, including CRM software like Hubspot, Google Analytics, Zendesk, and many more. Because you won’t have to manually enter customer information into your other systems, this will save you time.
LiveChat’s speed is unquestionably its strongest point. When compared to other live chat software, their chat window loads extremely quickly, is compatible with all platforms, and provides a much better user experience in general.
Aside from visitor tracking for goals, proactive chat to increase conversations, and a smart API that integrates with our knowledge base and support ticketing system to streamline our workflow, they offer numerous support tools that help us better communicate with our customers.
It’s possible to use LiveChat on any of the most popular website building platforms, including Shopify, Wix, and others.
The Zendesk Chat
Chat directly with Zendesk and other popular software with Zendesk Chat, a customizable chat tool. Chat analytics are a powerful tool for sales teams to identify problems and assess agent performance.
Chatbots, automated triggers, pre-chat and offline forms as well as a variety of other features can be found in Zendesk.
Automated triggers allow you to send personalised and relevant messages to potential customers. Buyers are further along in the purchasing process if your pricing page has been visited.
They can then use an automated chat to assist them in making a decision. Use pre-chat and offline forms while you’re away from the office in order to keep your customers engaged.
Since you can link multiple profiles from Facebook and Twitter, reps can use Zendesk as a one-stop-shop for conversations.
With the help of analytics, you can track your chat volume, monitor the performance of your customer service representatives, and analyse metrics to anticipate customer needs. Customers who make a purchase or leave a review can be tracked using metrics like these.
Lastly, Zendesk can integrate with many CMS tools including HubSpot’s CMS Hub, WordPress, Drupal, Wix, and Squarespace.
HubSpot
With HubSpot, you can use both live chat and a chatbot builder in the same platform. Your website’s brand can be reflected in the design of the live chat and automated chat bots can be created with no coding. All customer data can be seamlessly integrated into the HubSpot CRM platform.
Personalizing the website chat experience for returning visitors is a proven way to increase sales conversions with HubSpot’s on-site personalization features. Additionally, HubSpot includes email marketing automation, sales CRM, and landing page software for the same price as the live chat features.
You can communicate with your customers in a variety of ways, including live chat, email ticketing, and email automation. HubSpot appeals to both small business owners and large corporations because of this.
There is a free version of HubSpot for those who are just getting started.
ChatBot
It is the future of live chat software to use chatbots because they allow you to interact with your customers around the clock.
ChatBot makes it simple for small businesses to harness the power of artificial intelligence (AI) chatbots in order to increase customer engagement and overall customer satisfaction.
Create your own ChatBot with the help of a simple drag and drop interface. Custom conversation scenarios and chat routing can be created quickly and easily using their library of pre-made templates for a variety of industries.
The eCommerce bot template, for example, can be used to guide customers through the entire purchasing process. It is possible to use the lead generation bot to increase sales and book appointments. For social media marketing, their sales bot template has a powerful feature that allows you to sell products directly from the chat window.
Among their other bot templates are customer service and restaurant bots, package tracking bots for coffee shops and more. One of the best features of this platform is the availability of chatbot templates, which gives small businesses an equal chance to compete. Making chatbots was previously difficult for small businesses, but now it is simple.
A virtual assistant can be added to your websites, Facebook pages, and messaging platforms like Slack and Facebook Messenger with ChatBot. Your customer support agent, Facebook Messenger, phone call support or one of their many other live chat tool integrations can be seamlessly forwarded to the user.
WordPress and WooCommerce also work seamlessly with ChatBot.
LiveAgent
LiveAgent is one of the most popular omnichannel live chat and help desk software solutions in the market. Email ticketing, live chat, time tracking, call centre and more are all included in the software they offer.
The LiveAgent suite, like Zendesk chat and others, is an all-in-one platform that can simplify things if you don’t already have a support desk system.
In addition to WordPress and other well-known website builders, LiveAgent can be seamlessly integrated into other platforms as well. Additionally, they are compatible with a wide range of popular marketing tools, including CRMs and email marketing services.
LivePerson
Customer engagement and sales can be improved with LivePerson, another robust live chat support software. Your customers can be engaged via live chat on your website as well as via SMS, Facebook Messenger and WhatsApp, as well as more. Your customers’ information can be saved in your other third-party apps using chatbots.
Businesses of all sizes can benefit from LivePerson’s enterprise-level features.
ClickDesk
Voice and video chat are two unique features of ClickDesk. Interactive maps even allow users to start a conversation. Pre-chat surveys also aid in the collection of useful contact information.
Using video and voice chat, sales representatives can jump into exploratory calls and conduct product demos more quickly, speeding up the closing process. Reps and visitors can participate in a three-way conference at the same time.
Sales teams can benefit greatly from using ClickDesk because they can easily transfer chats to other employees. For example, if a visitor is speaking to a sales rep that specialises in partner relationships as opposed to individual customers, they can transfer the conversation if needed.
ClickDesk also provides daily and weekly chat statistics, which show how many chats were missed while offline, how much coverage your live chat is providing, and the average length of chats in a given time period. Analyzing your chat statistics will give you insight into improved performance.
Personalized greetings, unlimited websites, and a translation feature in more than 90 languages are all available through ClickDesk’s service.
Zoho Desk
With Zoho Desk, you can automate the routine parts of customer service conversations. In addition to customer service, Zoho Desk’s live chat software can make your sales team’s job a lot easier as well.
It is possible to set up rules for each channel so that your customer service reps can work more efficiently and customer interactions are more seamless. The process is also more efficient because it automates tedious tasks like gathering contact information and responding to frequently asked questions with pre-written answers.
Zoho Desk also includes feedback forms within the chat widget, allowing you to know whether or not your customers are satisfied with the answers you’ve given them.